I love how commercials always have the most helpful customer service reps on them. I work in the customer service industry and have in some form since I was 16 and got my first job. One of the most frustrating things to encounter as a customer is to explain your desire and have the representative act like you just spoke a different language to them.
If you are lucky some other, more brilliant worker comes over after overhearing you and quickly helps… because your request was actually really simple.
If you are unlucky you are left with two workers, blinking like owls without the hoot, acting as confused as they possibly can while explaining why they can’t help you.
Commercials are false advertising.